Refund & Cancellation Policy

What you are buying

A membership is digital access to contact details already published on this portal. It is delivered immediately on payment, and there is nothing to ship.

When we refund in full

• Money deducted, membership not activated. If your bank shows a debit but your account still shows the free plan after 24 hours, we refund in full. In most cases this resolves itself automatically within minutes once Razorpay confirms the payment to us.
• Duplicate payment. If you were charged twice for the same membership, the extra charge is refunded in full.
• Within 7 days, unused. If you have not unlocked any teacher contact since the membership began, you may cancel within 7 days of payment for a full refund.

When we do not refund

• After you have unlocked one or more teacher contacts — the service has been used.
• More than 7 days after payment.
• Because no suitable match was found. We list teachers; we cannot guarantee a match exists for every district pair.
• Because a transfer application was refused or delayed by the education department. That decision is not ours.
• Where a profile was suspended for breaking our terms.

How to request a refund

Write to us through the contact form with the Google email address on your account and the date of payment. You do not need the payment ID, though it helps.

• We acknowledge every request within 2 working days.
• Approved refunds are issued within 5–7 working days.
• The money is returned to the original payment method. Your bank may take a further 3–5 working days to show it.

Cancelling a membership

Memberships are one-time purchases for a fixed number of days. Nothing renews automatically and no card is stored, so there is no subscription to cancel — access simply ends on the expiry date shown in your dashboard.